BUSINESS DEVELOPER
This position requires a blend of general troubleshooting ability and customer-facing experience. An ideal candidate is able to have a big picture view of problems, while also having the ability to dive into the details to ensure the solutions we develop for one customer are applicable to another.
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RESPONSIBILITIES:
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Identify, monitor, and communicate trends to engineering and sales teams
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Review and analyze gathered data to identify opportunities for efficiency gains.
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Work with applications and software team to support website and workflow enhancements
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Develop, standardize, and continuously improve key process indicators and other production metrics
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Plan and implement production optimization and continuous improvement projects
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Create reports and maintain regular reporting rhythms with engineering, sales, and leadership teams
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Demonstrate innovation, technical excellence, attention to detail, self-direction, and courage
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Drive for results and customer satisfaction by collaborating with teams and leading projects
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BASIC QUALIFICATIONS:
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Bachelor’s degree in engineering or business discipline
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Experience with SQL and business intelligence tools (e.g. Tableau, Power BI, Grafana)
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Experience in a technical project management, customer success, or other customer facing role
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PREFERRED SKILLS AND EXPERIENCE:
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Ability to gather, analyze, and use data to drive systemic improvements for the business
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Understand business concepts relating to manufacturing and quality (new product introduction, process variation, lean manufacturing, root cause and corrective action, capacity analysis, MRB, OEE, first pass and true yield, etc.)
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Previous knowledge of ERP systems
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Ability to navigate and maintain databases relevant to company processes
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Experience with sharing information and influencing others across organizational lines, both internally and externally
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Ability to work both autonomously and as a team in a highly demanding and fast paced environment
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Strong written and verbal communication skills, ability to make presentations to engineering, team members, internal customers and management
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Proficient in Microsoft Office Suite